It is a requirement of the National Disability Insurance Scheme (NDIS) that a Service Agreement between a customer and a provider is in place.
A Service Agreement is made between a customer (or a customer’s authorised representative) and Cara. An authorised representative is someone who is the legal decision maker and has been appointed Guardian or Independent Advocate. Cara use Service Agreements to ensure that the responsibilities of Cara and the expectations of the customer are clear and agreed upon.
All costs associated with Cara supports align with the National Disability Insurance Scheme (NDIS) Pricing Arrangements and Price Limits.
We will evaluate your needs and identify if Cara is the best provider for you.
If we’re the right provider, we will ask you to complete an intake form (this is different to the registration of interest form).
We will assess your funding and start matching you with the right service.
If you’re not eligible for parts of our service, we will connect you with specialists to get the right documentation.
Once we’ve found the right match, we will provide you and/or your guardian/support coordinator with a Service Agreement or Roster
of Care to review.
When you have returned your signed service agreement and NDIS has given approval, we can start planning and completing your transition to our service.
We will work closely with you and your support network to complete the move to your new home. This will include identifying a move date, finalising tenancy and board arrangements, rostering your support staff and setting up your home environment.
Cara’s Client Services Managers (CSM’s) are our personalised point of contact for Cara clients, their families, support coordinators, and further circle of supports. Think of our CSM’s as your partner for your journey with Cara and the NDIS.
