It is a requirement of the National Disability Insurance Scheme (NDIS) that a Service Agreement between a customer and a provider is in place.

A Service Agreement is made between a customer (or a customer’s authorised representative) and Cara. An authorised representative is someone who is the legal decision maker and has been appointed Guardian or Independent Advocate. Cara use Service Agreements to ensure that the responsibilities of Cara and the expectations of the customer are clear and agreed upon.

To view or download a copy of Cara’s Service Agreement, click on the icon to the right.