There’s a famous saying “you never get a second chance to make a first impression”.
First impressions are important to us at Cara. That’s why we have introduced a new Customer Intake and Growth Team – to make sure that everyone who comes to Cara looking for services has the best possible experience with our organisation.
If you’re new to Cara, or maybe you’re an existing customer wanting to explore new services, the Customer Intake and Growth Team is here for you.
They are responsible for overseeing all new enquiries for Cara services, including Supported Independent Living, Short Term Accommodation, Home and Community Support and Specialist Services.
Cara Intake and Growth Manager Clare McMullan, who leads the team, said that the team was focused on providing a welcoming and professional entry point to Cara.
“We treat every one that we come across as an individual, and we really take the time to ensure that we can best meet the needs of our customers.”
“After an initial inquiry is made, we will find out more about the customer’s goals and what they’re hoping to achieve, and gather the key details that we need to make an assessment and match them to the Cara services that are right for them.”
“Our customer matching process is very thorough. We want to make sure that we really understand a customer’s support needs so that they can have a long-term relationship with us. We know that no one customer is the same.”
“And, once they have trusted Cara to come on board as their service provider, we’ll be there every step of the way, ensuring that their first experience with Cara is a great one.”
As well as working with new customers, the Customer Intake and Growth Team can also work with current Cara customers looking to explore new services with Cara. This includes providing insights in to vacancies for Supported Independent Living.
Whether you’re looking for services for you or someone in your family, or you’re a guardian, delegate or Support Coordinator, the Customer Intake and Growth Team are ready to talk to you. You can reach them via phone on 08 8347 4588, email welcome@cara.org.au or using our online form.
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