Cara COVID-19 update on Tuesday, June 9

Jun 9, 2020 | News


Dear Cara Community,

I am pleased to let you know that Cara is aiming to fully resume our Short Term Accommodation (Respite) and Home & Community Support services by the end of winter. We are taking a staged approach so we can carefully welcome back our customers and ensure we have all of the right processes in place for our customer and staff health and safety.

When will Respite and Home & Community support be back?
We will be welcoming back our customers throughout June, July and August, with the aim of having all Respite and Home & Community Support customers receiving services by the end of winter.

What do I need to do?
Nothing. Our wonderful Cara Connect team will contact you by phone – if they haven’t already – to discuss when we can offer you your next booking. We thank you for your patience as you wait for Cara Connect to phone you. However, if your circumstances have changed and you need support, please email or phone 08 8347 4588.

What about Getaways, Camps for Kids and Kids Club?
Cara’s Getaways and Camps for Kids will remain paused for the time being. As Getaways and Camps have a focus on spending lots of time in the community, we are more restricted about where we can go.  We also want to make sure the venues and destinations where we stay and visit are safe and able to accommodate us. We are looking forward to seeing all of our Getaways and Camps customers as soon as possible and we will contact you as soon as we can. Kids Club will also remain paused while we assess the situation and the availability of our Kids Club host locations. We will be in touch as soon as we know more.

Thank you for your patience during this difficult time
I would like to apologise for the hardship which the suspension of services may have caused you. Cara took a very considered and careful approach and temporarily suspended Respite and Home & Community Support services, as well as Getaways for adults, Camps for Kids, Kids Club and Port Lincoln Personalised Day Options in the early stages of the COVID-19 pandemic. This was a difficult decision which we made to ensure we could continue to provide supports to our most vulnerable customers who rely on Cara for their everyday lives.

Cara will always abide by State and Federal Government guidelines.
We recognise that the COVID-19 Pandemic is constantly changing. Cara always follows State and Federal Government guidelines and we recognise that we may need to change again in the future.

However, we will always communicate with you about what we are doing and why we are doing it. On behalf of everyone at Cara, thank you again for your patience and we look forward to seeing you soon.  

Yours sincerely,
Liz Cohen
Chief Executive, Cara

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