The Cara Connect Team plays a critical role as ‘The Connector’ between the Cara head office, our support staff, customers and decision-makers.
This knowledgeable team owns a collection of responsibilities, ranging from managing customer funding and billing, to updating and recording National Disability Insurance Scheme (NDIS) goals, to handling service agreements and bookings. Here is a round up some of the latest NDIS news and information from the Cara Connect team.
Schedule of Rates:
On Monday, January 24, all decision-makers received an email or letter regarding a new Schedule of Rates. These changes were actioned to bring Cara’s pricing in line with the NDIS updates to pricing limits. You can view Cara’s current Schedule of Rates at www.cara.org.au/rates.
COVID-19 claiming:
Since Monday, February 7, providers of Supported Independent Living (SIL) services have been able to claim costs relating to COVID-19, directly from the National Disability Insurance Agency (NDIA). The good news is for claims made directly from the NDIA, customers don’t need to do anything – Cara will take care of it!
Program of Supports:
The Program of Supports is a new approach to SIL funding, introduced by the NDIS. Together, a household will agree on a Program of Supports, which is made up of both shared and individual support, for a 12-week period.
Customers will experience more predictability, consistency and sustainability in relation to their supports, and will participate in regular reviews with Cara to ensure that their Program is working for them. We will be in touch with SIL customers and their decision-makers to book a Program of Supports meeting in 2022.
If you’re interested in our service contact us via phone on 08 8347 4588, email welcome@cara.org.au or using our online form.
